Distance Selling Regulations no longer apply in UK law. As of 13 June 2014 the Consumer Contracts Regulations – which implement the Consumer Rights Directive in UK law – apply to all purchases you make at a distance, an online shopper is now better protected than a traditional shopper buying from a High Street Shop. A working, accommodating returns policy is so much more than just customer protection, it’s about customer service and above all customer satisfaction. As a family firm we try and avoid the complicated jargon, our simple maxim if it’s our fault we’ll put it right, efficiently and with customer satisfaction always our goal!

Terms & Conditions of Sale

It is important that you read these terms and conditions carefully. Together with our privacy policy and our terms and conditions of use they govern our relationship with you in relation to this website and your purchase of goods from it. If you have any questions about them or do not wish to accept them, please contact us at customerservices@davidgilbertjewellery.com or on 01970 627754 before continuing. You may have other rights granted by law, and these terms and conditions do not affect these.

Our details

We are David Gilbert Jewellery, a Partnership registered with HMRC. 

You can contact us by email at customerservices@davidgilbertjewellery.com or by telephone on 01970 627754

Who can purchase from us?

To purchase from us you must be over 18 and resident in the United Kingdom. We can ship to certain countries outside the United Kingdom on request.

How your contract with us is formed

Once you have completed compiling your order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order to us. It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please contact customerservices@davidgilbertjewellery.com. Please print out and keep your order form for reference.

When you submit your order, you are offering to buy the goods at the price set out in the order.

We will acknowledge receipt of your order by email (or by post, if appropriate). This is not an acceptance of your order. The contract between us is not formed until we confirm that we have accepted your order. Incomplete orders will be put on hold until all missing information is submitted. Delivery time may consequently be delayed.

If you discover you have made a mistake with your order please contact customerservices@davidgilbertjewellery.com or call 01970 627754 immediately. Please do this before we confirm your order. We are generally unable to rectify mistakes after this time, although you still have the right to cancel described below.

Prices are checked regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed.

Images are not to scale and may only be indicative of a product – but our money back guarantee will cover you if not totally satisfied subject to our T&C’s

Payment

The prices indicated on our website include all taxes, including vat, which may be payable in respect of the goods. If you are ordering from a country outside of the EU you are exempt from paying vat in which case the VAT amount will be automatically removed during the checkout payment process.

All payments must be made at the time of placing the order by Switch/Maestro, Solo, Mastercard, Visa, Delta and Visa Electron credit cards. If we are unable to accept your order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that order. We will not dispatch the goods until we receive payment in full.

Our website is designed to deliver the best possible secure on-line shopping experience to our customers, and features safe and encrypted transactions powered by Sage Pay and certified by Verisign.

Warranty

We will supply goods that will remain free from defects in materials or caused by workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must contact us as soon as possible at customerservices@davidgilbertjewellery.com or call 01970 627754 and we will arrange for their return, either to us or the manufacturer (if not us and at our option), at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will refund the price paid by you. If you would prefer repair or replacement of the goods please contact us and we will accommodate you where this is reasonably practicable. Please do not ship your goods to us without prior authorisation. This warranty does not cover expenses incurred due to lack of proper care for the products which we supply. Please see our caring for jewellery page for more information. The product warranty becomes void if the goods are altered or changed in anyway from the original supplied item unless the alteration has been carried out by ourselves.

These terms and conditions do not exclude our liability (if any) to you for:

• personal injury or death resulting from our negligence;
• fraud;
• any matter which it would be illegal for us to exclude or to attempt to exclude our liability;

We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when we enter into a contract. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.

If you have any questions regarding the warranty please contact us on customerservices@davidgilbertjewellery.com or call 01970 627754

Your right to cancel

If you are a consumer (i.e. You are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract (other than for personalised or commissioned/bespoke products) and receive a refund from us. You must inform us in writing if you wish to cancel within 28days, starting on the day after the goods are delivered to you.

If you choose to cancel then you must return the goods to us at your cost and risk (unless the return is due to an oversight on our part) and we advise you to ensure the goods are adequately insured during the return journey. You must ensure that you take reasonable care of the goods. If you fail to assume the costs of returning the items we will make an additional charge to you for the costs we incur.

If you have not returned the goods within 28 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the goods from you at your cost.

Before returning any item, please contact us in order to establish the return procedure. Please e-mail customerservices@davidgilbertjewellery.com or call 01970 627754 for more information.